Frequently Asked Questions

Please refer to the list below to view our most frequently asked questions.

Are your centers still open?

Yes – A majority of our centers are currently open and operating. For more details click here.

Have you taken steps to address the risk of Coronavirus in the centers?

We have taken numerous steps to ensure our classrooms are safe, healthy, and happy. For more information about how we are addressing Coronavirus, click here.

What level of exposure would cause a classroom or center to be closed in the pandemic?

In the event a child, teacher or family member of either shows symptoms of Covid-19 or tests positive, the child or teacher would be immediately excluded from the program temporarily, and the Department of Health contacted for further guidance. The DOH Bureau of Communicable Disease makes the final determination about classroom/school closings and quarantine durations.

What happens if my child’s school or classroom is closed down during the pandemic?

Virtual learning will continue for the duration of any closings/quarantine. Children will participate in online classroom meeting, story times and parents will be provided with age appropriate activities and resources for home learning.

Are there application and/or registration fees?

Dumbo, Brooklyn Heights, Vets Kids, Port Washington, and Mt. Sinai Kids charge a one time $25.00 fee to place a new family on the waiting list. Lehman College has an annual registration fee.

Are your centers licensed and accredited?

Our centers are licensed by the NYC DOHMH/Bureau of Child Care, accreditated by the National Association for the Education of Young Children (NAEYC) and endorsed by Eco-Healthy Child Care Organization.

Is there a nurse on site and is the staff trained in CPR and First Aid?

All centers, per licensing requirements, have a Health Care Consultant. The consultant advises the programs on health and medication administration policies, the maintenance of medical records, and providing resources to parents regarding pediatric health issues. The HC may also provide workshops to staff and parents.

All Imagine teachers are certified in CPR and First Aid and recertified every 2 years. Additionally, where required, our centers have several staff members trained to dispense medicine to children (MAT, Medication Administration Training), so that children requiring medication during our hours of operation stay on schedule.

What is your health/sick policy?

At some point during any school experience, children are going to become ill. A fever is not the only indication of illness. If a child is unable to keep up with the daily activities she/he should remain home to rest and regain their full strength. When sick children come to school they put themselves and others at risk for continued illness. Imagine has a complete Health Policy in the Family Handbook.

Can I change my child's schedule if necessary?

Parents interested in a change of schedule must inquire with the center Director. Imagine is committed to accommodating these requests to the best of our ability, realizing that classroom teacher-child ratios must be maintained.

What are your ratios?

The centers maintain or exceed the ratios recommended by the National Association for the Education of Young Children (NAEYC). These ratios exceed those recommended by our respective licensing agencies. Center Directors will be able to provide more information regarding ratios in specific classrooms.

Can parents come during the day to visit?

All Imagine centers have an Open Door Policy. We welcome visitors from each family’s Authorized Escort List during the day as long as a visit does not upset the child or disrupt the class. Additionally, most of the centers have windows into the classroom enabling parents and friends to view children. Regular visits at lunchtime, especially for infant feeding, are common and welcome.

Do you go outside everyday?

Weather permitting, all the children are outside playing every day, usually morning and afternoon. We have strollers and buggies for the children who do not walk. Parents should expect that if a child is healthy enough to come to the center then she/he is healthy enough to go outside.

Parent Portal

Login to our parent portal for news, announcements, and general information about our programs and centers.